1. Scope of this policy
This Privacy Policy applies to personal information collected through ventcovers.ca, our online store, customer service communications and order fulfilment activities. We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act where it applies.
2. Information we collect
We may collect information you provide when you place an order, create an account, contact us or submit a form. This may include your name, billing and shipping address, email address, phone number, order details and messages.
We may also collect technical information such as your IP address, browser type, device information, pages viewed, referral source and cookie data used to operate, secure and improve the website.
3. Payment information
Payments are processed by the payment provider available at checkout. We do not intentionally store full payment card numbers on our website. The payment provider may collect and process payment information under its own privacy terms.
4. How we use information
- Process payments, orders, deliveries, returns and customer service requests.
- Create and manage customer accounts.
- Respond to product, sizing and order questions.
- Detect fraud, protect the website and enforce our terms.
- Improve our website, products and customer experience.
- Meet legal, tax, accounting and regulatory obligations.
5. When information is shared
We may share personal information with service providers that help us operate the store, including payment processors, website hosting providers, shipping carriers, email providers, fraud-prevention services and professional advisers. We provide only the information reasonably required for those services.
We may also disclose information when required by law, to protect legal rights or in connection with a business sale or reorganization.
6. Cookies and analytics
The website uses cookies and similar technologies to keep the cart and checkout working, remember preferences, maintain security and understand website usage. You may adjust cookie controls through your browser, although disabling essential cookies can affect site functions.
7. Marketing messages
We send promotional email or electronic messages only with consent or as otherwise permitted by law. You may unsubscribe using the link in a message or by contacting us. Transactional messages about an order or customer service request may still be sent.
8. Retention and safeguards
We retain personal information only as long as reasonably necessary for the purposes described in this policy and to meet legal, accounting, tax and dispute-resolution requirements. We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information.
9. Service providers outside Canada
Some service providers may process or store information outside Canada. In those locations, information may be subject to the laws of the relevant jurisdiction and may be accessible to lawful authorities.
10. Your choices and rights
Subject to applicable law, you may request access to personal information we hold about you, ask us to correct it, withdraw consent where consent is the legal basis for use or raise a privacy concern. We may need to verify your identity before completing a request.
11. Children
Our website and products are not directed to children, and we do not knowingly collect personal information from children without appropriate authorization.
12. Changes to this policy
We may update this policy from time to time. The effective date shown at the top indicates when the current version took effect.